How to get a Referral

We can only see patients that have been referred to us by the primary care veterinary surgeon, with whom we liaise closely.

To request an orthopaedic or soft tissue referral, you will need to see your own veterinary surgeon for an initial assessment. If they feel referral is necessary, and that we are the appropriate centre for your pet to be referred to, they will make the initial contact to make an appointment.

Once you have your referral appointment

We understand that bringing your pet to the vets can be a potentially stressful experience and that giving you the following information about your referral will hopefully help make things a little easier for you.

On arrival           

The clinic is staffed with a dedicated team of vets and nurses throughout the day. When you arrive you will be greeted by our friendly receptionists, who will check your registration details and make you feel welcomed. You will then have a 30 minute consultation with Joel where he can access your pet, discuss treatment options in full and provide you with an accurate estimate of cost. Further investigations such as radiographs can be carried out on the same day if required, however surgery is generally booked for a different date which is mutually convenient. If your pet requires overnight care after their surgery they will be transported by Veterinary ambulance to our out of hours provider based in Gabalfa, Cardiff, here they have staff on duty to care for your pet throughout the night.

Feeding and medication

If your pet has specific feeding requirements then please provide these with instructions. If your pet is receiving on-going medication or supplementation, we also request that you bring these with you with instructions.

Going home

When your pet is ready to leave the clinic, we will provide full discharge instructions explaining what has happened to your pet and what to do when you get home. These will be explained to you by one of our vets or nurses at the time of discharge. You will also be sent home with appropriate medication if required. A copy of your report will also be sent to your own vet.

For information on how to find us, please see our contact us page.